...cause seriously, i feel like its going to be really long.
i have marshalls stories..i know, i know, when do i not?
but this year our slogan is "tis the season.." which means tis the season for people to be dishonest. and oh baby, are they ever!
chelsee has already heard my super long story about a man stealing stuff in the backroom...and it would take a while to type out..so next time i talk to whoever is reading this, ask me for teh story if you watn further proof that sometimes people suck.
here are my most recent stories..the first one, wont make sense cause im going to try not to use marshals lingo..but i need to vent it anyway.
on wednesday, a customer totally made me cry. no joke. ..im not gonna lie, i pride myself on being someone who gets frustrated with customers but doesnt take them seriously enoguh to take the stuff they say personal. well apparently, it didnt work this time.
Yesterday, a woman came in who i know as someone who steals. she was trying to do a return with a receipt, but when i scanned the receipt it said that the items had alread been returned. I guess she didnt realize that our system would flag that. so i tried to be nice to her...and explain it and she FREAKED OUT. she caused a scene. Ironically, 99% of the time it is the people who kow they are doing something wrong who cause a sccene...if we falsely accuse someone of something then they usually get really pissed but just storm out and call corporate.. people who are being dishonest want to make it seem like WE are making the mistake. so she was yelling at me and blahblahblah i call my manager and blahblahblah. eventually my manager just handed her the stuff back and said we can return it. endofstory. well, it wasnt the end of story because the lady came back later with a different receipt and tried to return it again.
..this is the part wehre i lost my cool. i started getting really short with her, and it was like i coudlnt help it. at one point she asked why i was having so much trouble with her return annnnnnnnnnnd me being me..i fired back by saying i wasnt having a problem with anything other than her. and that she was being difficult. and i rolled my eyes.
after i said it i litierally said outloud 'whoa. what am i doing?' usually i can smile thru any rude comment or anything frustrating situation..idk why yesterday was so different. Anyways. i call my manager again and at one point the customer told my manager that i was treating her like a theif and she said "i am SO above that!" ...here is mistake #238792: I smiled.
it was a huge mistake. it wasnt that i necessarily thought it was funny but it just hit me at that moment that i had been talking to her forr a good 35 minutes and we had accomplished nothing other tha nher calling me swear words and me just standing there. That really set her off and she got in my face and told me i was racist. (shocking..i know)
at that point i just wanted her to leafve so i tried talking over her asking her if she wanted her receipt with her or back in the bag.. which made her more angry.
she was like i hope you learn something from this! i hope yo ulearn that you cannot treat people with disrespect..no matter what their color or gener or race or religion is. and then the customer behind her who had not heard ANY of the conversatnio said "amen." Thats when i started getting teary eyed. and i had to literally just leave the service desk ..with the lady still standing there. luckily my manager was still sort of up there so she took over for a few minutes.
people suck. oh and by the way..we told the lady to come in the next morning so we can review the tapes just incase we made a mistake (yeah, right.) and of course..she didnt come in. whatever.
that was a llong story.
its like 1 in the morning so ill post my other story tomorrow ro something.
i didnt eralize it would take that long to vent it out. buuuut i do feel better haha